You may have received a notice that indicates we may disconnect your electricity for non-payment between the dates indicated on the notice. Please contact Hydro One immediately at 1-888-664-9376 to avoid disconnection.
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If you have paid the full amount indicated on the disconnection notice, you may report your payment at 1-888-664-9376 so we can cancel the disconnection.
If you are unable to make full payment or if you require assistance, please contact us so we can discuss options that are available to you.
If you pay the full amount on the disconnection notice by the scheduled disconnection date, please contact us immediately at 1-888-664-9376 to report your payment so we can cancel the disconnection.
If you don't make payment in full or do not contact us you will receive a call at least 48 hours prior to the scheduled day of disconnection. We will also remind you that there are options available, including assistance programs.
If you apply for assistance under the Low-Income Energy Assistance Program (LEAP), the intake agency will notify us and the disconnection will be suspended for 21 days. Please
click here for more information on LEAP.
The following processing times and payment options are available. For more information on payment options, please visit the
Billing and Payment Methods page on our website.
If you are unable to pay the full amount indicated on the disconnection notice, please contact us immediately at 1-888-664-9376 and we can work together to discuss
payment options.
If you need help with paying your bill, there are many options and programs available. To find out more about the programs available
click here.
Find out more about assistance programs, such as:
