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Moving to a new home is complicated, let us help you keep it simple.
Moving can be complicated. We're here to help make it simpler.
Already have an account number? Sign up for myAccount to conveniently manage your account, including tracking your energy consumption and signing up for Outage Alerts and AutoPay — from any device, anytime.
Enjoy 24/7 convenience
Get secure online access to your account from any device – anytime.
Track your energy use
Set up due date reminders and get high usage alerts to monitor your energy use.
Go paperless
Avoiding the need for paper has a positive impact on the environment.
Welcome to Hydro One. We're committed to meeting your energy needs and providing convenient ways to manage your account.Existing customers can use myAccount to complete your move online, giving you access to helpful tools and services. With myAccount, you can view your electricity use, view statements and pay your bill, sign up for outage alerts, sign up for high usage alerts, go paperless with e-billing, and more.
Do you need to end your Hydro One service? No problem. Sign in to myAccount and let us know when you are moving out. If you are moving out of our service territory, we require your new mailing address so we can arrange to send you a final bill or a cheque if you have a credit balance. Alternatively, if you are signed up for Paperless Billing, you can reconcile online.For those moving out of our service territory, we will return any security deposit on file within six weeks of you closing your account. The deposit, plus interest earned, will be applied to your final bill and any excess funds will be returned to you at the forwarding address provided.
Please allow up to 10 business days for a Hydro One representative to confirm and process your moving request.
Moving is complicated. At Hydro One, we work to make our part of your move quick and easy. Simply sign in or register for myAccount and complete your move online.
Submit your move-in request online. Register or log in to myAccount now and experience the benefits of managing your account online. We're here to support you through your move and beyond.
By arranging a Temporary Disconnect, you can plan work you need to do with the power off in advance. Schedule workers in a 24-hour window to get your project done on time.
Learn More
If you need help paying your electricity bill, we may be able to help. Learn more about our various Financial Assistance programs here.
If you see hazardous vegetation around electricity lines, request a tree trimming to help manage the issue safely. If the line is determined to be on Hydro One property, we'll send a qualified team to assess the issue.
Schedule a temporary 24-hour disconnection of your property once a year, for free!
If you need help paying your electricity bill, we may be able to assist.
If you see hazardous vegetation around our electricity lines, contact us.
