After selecting the move-in forms, you'll be prompted to enter the address of your new property. If the location is within Hydro One's service area, you'll be able to proceed to the next steps seamlessly.
If the address falls outside our service territory, you'll be redirected to contact the appropriate utility provider for that property.
To help cover the administrative costs of starting service at your property, we charge a one-time account setup fee. This fee supports essential tasks such as creating your account in our system, preparing our services for your new home, and when needed, dispatching technicians to ensure everything is ready.
It also contributes to maintaining the infrastructure that allows us to deliver safe, reliable service to you and our entire community of customers. We work hard to keep this fee as low as possible. It is only applied when a new account is created or when service is reactivated at a different property.
Hydro One has suspended the requirement for security deposits on newly established residential accounts. This change reflects our ongoing efforts to simplify the account setup process and make it easier for customers to start service.
Hydro One is your electricity provider. For details regarding your water service, please reach out directly to your local municipality, as they manage water services independently.
If you already have a myAccount profile, simply log in to check whether your new property has been added.
If you don't yet have a profile, you'll need your account number to create one. Once your move-in request has been processed by one of our representatives, you'll receive a confirmation email that includes your new account number, making it easy to set up your profile and manage your services online.
Please note that you'll continue to have online access, through your myAccount portal, to your final account for up to 120 days following the closing date of your property. This allows you time to review past bills, download statements, or manage any final account details with ease.
Hydro One Networks may apply a one-time credit or charge for customers who opt out of the Regulated Price Plan (RPP). The RPP Variance is the difference between the amount price protected customer paid for electricity and the amount that has been paid to generators (i.e. Ontario Power Generators) to produce the electricity.
The RPP Variance rate will be posted by the OEB on their website: www.oeb.gov.on.ca , on the 15th day of each month. If the 15th of the month is not a business day, the rate will be posted the first business day after the 15th. It is presented as both cents/kWh and $/kWh.
As a price protected, customer will need to settle their share of the balance, the variance recovery will be calculated and applied when a price-protected customer exits RPP as a result of either:
- Enrolling with a new Retailer or enrolling with an existing retailer on a new contract price.
- Final their account and leave the province.
- Switch to Spot price status based on Hydro One receiving written notification from the BP.
