Orillia Delivery Rates

We energize life for customers and communities across Ontario by delivering electricity safely and reliably to homes and businesses in Ontario. The Ontario Energy Board (OEB) recently approved updates to the 2024 delivery rates that are reflected on the Delivery line on your bill. The updated rates will apply to your electricity use starting on July 1, 2024.

Learn how we’re improving access to reliable electricity

Our Role in Ontario's Electricity System

infographic of Hydro One's role in the electricity system

What's changing?	Changes to Delivery line
New cost/credit adjustments (known as rate riders) to reconcile for costs or surpluses incurred while providing electricity to customers.	Increase for typical residential and small general service customers Decrease for typical large general service customers

What isn’t changing?

The credit amount for the one per cent rate reduction on base distribution remains unchanged and will continue to be applied to bills for a five-year period until August 31, 2025.
Base distribution delivery rates will remain frozen until August 31, 2025.

Customers will see changes to the Delivery line on the bill. The amount your bill will change depends on your rate class and how much electricity you use.

How much will my bill change?

The table below shows the bill impacts of the July 1, 2024 delivery charge update for a typical/average customer. Click here to see where rate class is shown on your bill.

Orillia Rate Classes	Monthly Use (kWh)	Monthly Peak (kW)	Change in Monthly Total Bill ($)	Change in Monthly Total Bill (%)
Residential	750	-	$1.69	1.3%
General Service less than 50 kW	2,000	-	$5.06	1.5%
General Service 50 to 4,999 kW⁸	80,000	200	($555.91)	-4.1%

Notes: Impacts are calculated using Time-of-Use prices.

If you’re a customer in need of help, we're here for you.

We have a number of financial relief programs and other flexible payment options. Learn more or you can call us at 1.888.664.9376.

Learn More

What are the 2024 delivery rates?

Delivery Rates Effective Date: July 1, 2024	Residential	General Service Energy	General Service 50 kW to 4,999 kW
Monthly Service Charge ($/month)	$30.21¹	$44.53¹	$337.19¹
Smart Metering Entity Charge ($/month)	$0.42²	$0.42²	N/A
Distribution Volume Charge (¢/kWh – metered or $/kW)	0.24¢^1,3	1.96¢^1,3	$4.8443/kW and (0.92)¢/kWh^1,3
Low Voltage Service Rate (¢/kWh – metered or $/kW)	0.06¢	0.06¢	$0.2230
Transmission Connection Charge (¢/kWh-adjusted or $/kW)	0.77¢⁴	0.74¢⁴	$2.9090
Transmission Network Charge (¢/kWh-adjusted or $/kW)	0.98¢⁴	0.81¢⁴	$3.6387
Line Loss Adjustment Factor⁷	1.0561⁵	1.0561⁵	Secondary Metered Customers: 1.0561⁵ Primary Metered Customers: 1.0455⁵

Regulatory Charges Effective Date: January 1, 2024	Residential	General Service Energy	General Service 50 kW to 4,999 kW
Standard Supply Admin Charge ($/month)	$0.25⁶	$0.25⁶	$0.25⁶
Rural Rate Protection Charge (¢/kWh - adjusted)	0.14¢⁵	0.14¢⁵	0.14¢⁵
IESO Wholesale Market Service Rate (includes capacity-based recovery) (¢/kWh - adjusted)	0.45¢⁵	0.45¢⁵	0.45¢⁵

¹The 1% reduction to base distribution rates has been applied to the amounts shown in the table above and will be in effect until August 31, 2025. As well, a cost adjustment has been applied to residential and general service energy billed rates and will be in effect until the effective date of the next cost of service-based rate order. To see the full schedule of rates and charges, please click here.

²As directed by the Ontario Energy Board (OEB), the smart meter entity charge will be collected from residential and general service energy-billed customers on behalf of the IESO until December 31, 2027.

³Cost/credit adjustments (known as rate riders) have been applied to the Distribution Volume Charge. Adjustments effective on January 1, 2024 will expire on December 31, 2024, and adjustments effective on July 1, 2024 will expire on June 30, 2025.

⁴Retail transmission rates shown are to be adjusted for line losses.

⁵Adjustment to account for line losses on Electricity, Regulatory and Transmission charges.

⁶This charge does not apply to customers who have a contract with an electricity retailer.

⁸Commercial and industrial customers in need of information can contact us by phone Monday to Friday between 8:30 a.m. and 4 p.m. at 1.866.922.2466 or by email at CICR@HydroOne.com.

Frequently Asked Questions

Why are my rates increasing? I thought my rates were frozen for five years.

We have frozen your base distribution rates for a five-year period that started in September 2020.
However, this rate protection doesn’t include other components of the Delivery charge, including cost/credit adjustments (also known as rate riders).

How much is the 1% rate reduction to my distribution rates?

Orillia Rate Class	Reduction to monthly service charge ($/month)	Reduction to distribution volume charge ($/kWh or $/kW)
Residential	$0.28	N/A
General Service less than 50 kW	$0.37	$0.0002
General Service 50 kW to 4,999 kW	$3.41	$0.0358

What is rural or remote rate protection charge?

This is a portion of the Regulatory Charges line item on the bill. This charge is designed to reduce costs for eligible customers located in rural or remote areas where the costs of distributing electricity is higher. This charge is paid by all electricity consumers in the province and is approved by the OEB. The new charge is 0.14 cents per kWh (from 0.07 cents per kWh), effective January 1, 2024.

What rates and charges are included in the Delivery line?

Delivery charges are made up of the following items:

Distribution rates are designed to recover our costs for the poles, wires, meters, stations that are used to deliver electricity to your home or business, as well as the costs related to meter reading, billing, and customer service. Distribution rates include:

a monthly service charge that does not change no matter how much electricity you use, and
a distribution volumetric rate that varies based on how much electricity you use (this doesn’t apply to residential customers).
A low-voltage service rate that varies based on how much electricity you use.

A smart meter entity charge of $0.42 per month that we collect on behalf of the IESO. This charge is effective until December 31, 2027 and only applies to residential and general service energy-billed customers.
Cost or credit adjustments (also known as rate riders) – adjustments to reconcile for costs or surpluses incurred while providing electricity to customers.
Transmission rates recover the costs to operate and maintain the high-voltage transmission system and vary based on how much electricity you use.
An adjustment for line losses.

2024 Delivery Rates - Orillia

Effective July 1, 2024