Sustainability Oversight and Policies

Hydro One energizes life for people and communities, helping Ontarians live a better and brighter future. Through our network of businesses, we are growing and evolving to meet the expectations of the shareholders, regulator, Indigenous peoples and customers we serve.

Sustainability Oversight

Hydro One's Board of Directors has oversight of sustainability through its strong governance and committee structure.

Oversight and accountability at the management level resides with the Chief Corporate Affairs and Customer Care Officer, while leadership is provided by the executives responsible for key functional areas.

We also have a sustainability committee, composed of senior leaders, which provides strategic guidance and perspectives on current, emerging and material sustainability issues.

Learn more about our Corporate Governance approach, Board of Directors, committees and supporting policies and documents.

Sustainability Policies

Our commitment to being a trusted partner to employees, customers, Indigenous Peoples, industry stakeholders, government, and communities in which we live and serve, is supported by several corporate policies including:

Ombudsman

The Office of the Hydro One Ombudsman provides a confidential, impartial and independent review of complaints that could not otherwise be resolved by the Company. The Ombudsman reports directly to the Board (through its Governance Committee) to ensure independence. For more information, please visit the Office of the Hydro One Ombudsman at www.hydrooneombudsman.com